OUR SERVICE PROMISE:
WE LISTEN AND IMPLEMENT – QUICKLY AND SIMPLY.
As a driver of innovation, we also see ourselves as a constant companion in every phase of the machine’s life cycle. MULTIPOND stands for the highest quality, not only in the design of our weighing systems, but also in the services we provide. We offer individualized service for our customized systems: whether training, spare parts or maintenance.
Technical support
For technical questions or help with problems, you can reach our multilingual specialists via our service hotline. In most cases, our experienced technicians can help you quickly and easily over the phone. Thanks to our technicians’ extensive experience, we speak the user’s language and can quickly achieve the desired result. Optionally, you can share your field of vision using our AR system. This makes it even easier for our service specialists to provide qualified assistance.
20 years of service
MULTIPOND: 20 years of impressive Service
When you choose a MULTIPOND weigher, you are not only investing in highly precise and innovative technology, but also in a long-term partnership. Our customers benefit from a comprehensive service offering that extends well beyond the purchase – and that for an incredible 20 years after the purchase of your multihead weigher.
What makes our 20-year service from MULTIPOND unique?
In an industry where technological innovation and reliability are crucial, MULTIPOND’s comprehensive service offering sets it apart. With our 20-year service promise, we are setting new standards in packaging and weighing technology. Our goal is to set a clear example for the sustainability of our weighing systems.
Our long-term support:
- Secures your investment: Your machine will remain efficient and effective even after many years.
- Increases your competitiveness: With a reliable partner at your page, you can concentrate on your core business.
- Offers sustainability: Regular maintenance and upgrades maximize the lifespan of your system – a plus for the environment and your balance sheet.
Put your trust in MULTIPOND – your partner for decades
Whether you are just investing in a new system or already operating a machine, our service team is always on hand to help. Let us work together to continuously optimize your production processes and sustainably secure your investment.
Find out more about our 20-year service promise and contact us today! Together, we will find the perfect solution for your requirements.
CUSTOMER FEEDBACK
ALLGÄU FRESH FOODS – MODIFICATION OF AN EXISTING SYSTEM
The requirement was to be able to weigh linguine, spaghetti and similar pasta products with the same multihead weigher, in addition to the currywurst that was originally intended. The challenge here was the very different product characteristics in terms of flow behavior.
Do you have a question for our service department?