How can we support you?

Installation and commissioning

• Optimal interface customization
• Optimized settings of the weighing programs
• Qualified instruction in operating and maintaining weighers

Maintenance

• Modular service agreements building on each other:
  Economy - Standard - Comfort

Repairs

• Telephone support for initial assistance
• Qualified service technicians for fast on-site assistance

Supply of spare parts around the world

• When ordered by 12:00, spare part delivery within 24 hours if logistically feasible
• MULTIPOND provides a spares service directly to customers in 4 countries through subsidiaries
• Supply of spare parts through MULTIPOND agents

Machine reconditioning

• General overhaul at the headquarters
• Also directly on-site if required

Modifications

• Conversion of the weighers for new requirements
• Advice for optimal equipment of the weighers
• Software customization according to customer requirements

Training

• Training by experienced service technicians
• Training for customer technicians
• Customer-specific / equipment-specific application training for the customer
• Basic training and customer-specific training in our training center in Waldkraiburg for customer technicians and operators